GC Rejection Policies

Rejecting a Group Conversation Back to Typing

In order to honor our turnaround time commitment to our clients (and to avoid loss of pay for typists whose work is rejected), the rejection policy for GCs is different than for regular jobs. If the errors in the job are fixable within a reasonable amount of time, please follow the above-listed procedures and open a payroll Help Ticket for the time you spend proofing.

Keep in mind, when a GC is rejected back to typing, anyone who has worked on it previously will lose their pay, so this decision should not be made lightly. That is why we require you to open a Help Ticket before rejecting a GC back to typing.

Help Ticket

Before rejecting a GC back to typing, a Help Ticket must be opened to obtain permission from the Help Desk. They can then advise whether you should reject it back to typing or just make the corrections. If corrections are required, this Help Ticket can be forwarded as a payroll ticket.

A GC may need to be rejected back to typing if:

It was typed by a typist who is not eligible for typing GCs (You must state in your Help Ticket that this is the reason you believe it should be rejected.)
There are errors that are not possible to fix or would take a significant amount of time to fix.

Ex. A template was used that wasn't requested and you are unable to remove it.
Ex. The previous typist used an excessive number of **** for the quality of the audio (i.e. you can clearly hear a majority of the words that were left out.)

Significant speaker labeling errors that would require re-listening to the entire audio to correct.
It was typed in ALL CAPS when not requested.

Rejecting a GC back to typing without opening a Help Ticket is a very serious error and may result in the person responsible losing eligibility for typing future GCs.

If you are not a PR and are unfamiliar with the procedure for rejecting back to typing, review Rejecting a GC Back to Typing (for GC Typists).

Rejecting a Group Conversation Back to the Client

It comes as no surprise that GC audio can tend to be more difficult than straight dictation jobs. However, if the audio is bad enough that you find yourself using an excessive number of ****, please open a Help Ticket. That way, the Help Desk can review the audio and determine the best way to proceed. They may request that you do your best and use **** when needed, or they may ask you to reject the job back to the client.

A GC must never be rejected back to the client without opening a Help Ticket and obtaining permission from the Help Desk.