Getting Help

Email Addresses

The following is a list of all the SpeakWrite email addresses you will need with an explanation of when to contact each. You may receive email from any of these email addresses, so please make sure to add all of them to your safe senders list.

Keep in mind, these email addresses are not constantly monitored 24/7. On a live job, you must open a Help Ticket through your Typist Dashboard to request assistance. Do not send questions on live jobs to these email addresses, as responses may sometimes take up to 7 days (depending on volume of emails received).

Email Address	When to Contact
Typist.Support@speakwrite.com	If you have questions regarding scheduling, attendance, etc. If you need to update your contact information/email address, etc. If you are a trainee and have any questions regarding the training process or training job feedback.
Comments@SpeakWrite.com	If you would like clarification on a proofread job. If you have questions about typing policies in general, or a question about something you encountered on a job that you weren't sure how to handle.
Typist.Supervisor@SpeakWrite.com	If you encounter issues on a job which you feel should be reported, such as client instructions that you feel are incorrect/incomplete, inappropriate comments to proof from other typists, etc. If you need to report concerns or ask questions about a particular job.
Proofreader.Support@SpeakWrite.com	If you are a PR and need clarification on proofreading procedures. If you are a PR and need to report issues with poor typist work, inappropriate comments to proof, etc. If you are a typist who is interested in becoming a PR.
Research.Support@SpeakWrite.com	If you would like clarification on a job where a client or management has complained.

It is not necessary to send emails to multiple addresses. If you inadvertently send your email to the wrong address, we will take care of forwarding it along to the correct person to respond. Sending to multiple inboxes results in duplicated work and can delay the successful resolution of your question/issue.

Who to Contact When:

You can't make your scheduled shift	If you have access to a computer/smartphone, you can submit a schedule change ticket by logging on to your Typist Dashboard and going to the Scheduling tab. If you don't have access to a computer/smartphone at all, call the Help Desk at 1-800-828-3889. If you want to tell us what happened, you're welcome to email, but an email is not a substitute for a schedule change ticket, as the Help Desk handles scheduling.
TypeEasy or other technical problems	Open a technical Help Ticket. If the technical problems are keeping you from working, you'll also have to mention that. Call 1-800-828-3889 if the issue keeps you from opening a Help Ticket. Technical problems are not handled by email.
You didn't get paid for a job you typed	Open a Payroll Help Ticket. Payroll matters are not handled by email. Please note that the OLH asks you to wait for at least 24 hours after submitting the job before opening a Payroll Help Ticket. You will need to know the job number, so please keep notes.
Formatting assistance on a job	Generally, the Help Desk does not handle formatting questions, and typists are asked to refer to the OLH for assistance. Answers to most questions can be found in OLH. If you are really stuck, you can open a Help Ticket with your question and ask the HD if a typist supervisor is available to help. If not, please do your best, and leave an explanatory Comment to Proof. If your job isn't proofread, you may always send the job number with your questions to Comments@SpeakWrite.com for clarification.
You don't understand your PR's comments on a job or would like clarification on a SW typing policy	Forward your questions or comments along with the complete job number (if any), to Comments@SpeakWrite.com. Do not attach any job documents to your email, unless you received the documents in an email from us.
You're moving or need to change personal information on your typist account, or have questions regarding other SW policies.	Please email Typist.Support@speakwrite.com or Typist.Supervisor@SpeakWrite.com and we will be happy to take care of that for you. You can change your own password directly through your personal page without going through us.
You forgot your password	Go to the login page for the Typist Dashboard and click the option that says Forgot Password. You'll need to enter the email address associated with your account, and then a password reset link will be emailed to you so you can reset it. Be sure to keep your new password in a safe place.
Getting help after hours	If you need help after hours, please visit Help Tickets for information on what to do. If you come across a situation in which the OLH requires that you submit a Help Ticket, you must still do so. If you happen to get a response, please follow any instructions given. If you do not get a response, do the following: Submit the job as a partial, leaving an appropriate Comment to Proof explaining the situation. The proofreader will handle the job from there.