Verbatim Policies

GCs are strict verbatim jobs. This means everything must be typed exactly as it is spoken.

Scope of Service

If a client ever requests that you do not type verbatim (such as requesting that you omit pause words), this request is out of scope. Please open a Help Ticket to determine how to proceed.

In certain instances, you may see account instructions that request certain things to be typed non-verbatim, but that instruction will always say "Per SpeakWrite Management". If you are ever unsure about an out of scope instruction, it is required that you open a Help Ticket.

The table below gives some examples of how to type verbatim. Review it carefully.

Type	Example
Pause Words	Uh, um, er, like, you know, etc.
Stutters/Repeated Words	I, I, I meant to do that. He went to the, to the, the doctor. It was the, the, the last time he, he, he went.
False Starts	Following this meeting, after this meeting, we will be accepting orders. If you go, if you want to go with me, you can.
Corrections	This was her fifth opportunity, or her fourth opportunity to win the game. I saw her three times, or five times, actually. It was last week, 2 weeks ago when I was there.
Partial Words	These con, uh, continue to be a problem. (Do not use a dash to show a partial word. Just type as spoken and use a comma after.)
Slang	Gonna, wanna, 'cause, 'til, feelin' *See note regarding verbatim slang, below.
Mispronounced/Made-Up Words (type phonetically)	She broughted me a present. Do not go overboard with phonetic spellings. They are only used when it is unclear what the speaker is saying or if they are saying a made-up word. Do not use phonetic spellings just to account for slight variations in pronunciation.
Client Spellings	Her name is Celine, C-E-L-I-N-E. He spells it T-O-M-A-S.
Dates (Please note that this differs from regular policies on typing dates!)	June the 24th of 2011 It was May 2nd of 2017
Dollar Amounts Spoken: He wants two hundred bucks. Spoken: He wants two hundred dollars. Spoken: He wants two hundred.	Transcribed: He wants 200 bucks, He wants $200.00. (When "dollars" is spoken, follow our default policy for typing dollar amounts, including adding 00 for cents, or actual cents spoken.) He wants 200.
Time Spoken: He will be here at two. Spoken: He will be here at two p.m. Spoken: He will be here at two o'clock.	Transcribed: He will be here at 2. He will be here at 2 p.m. He will be here at 2:00. (Do not type "o'clock" - when it is spoken, follow our default policy for typing times.)

Do NOT include sounds that are not spoken (such as cough, laugh, applause, music, etc.).