Essential Policies

Do Your Best Quality Work

You will be paid at a higher rate for typing GCs than typing a regular job. That means you should put forth your best effort to complete it, even with difficult audio. Sometimes this means listening an extra time or two before resorting to the use of ****.

Review Client Word List and Instructions

Many times, requests for templates or name spellings for speakers are given in client instructions or in the word list and these must be used, just like in a regular job.

Proofread Your Own Work

You must proofread your own work in a GC before submitting (either as a partial or as complete). If you are submitting a completed GC, it will not be routed to another PR for proofreading, so it is imperative that it is ready for the client before submitting. Additionally, if you are submitting as a partial, the next person to receive the job should not need to go back and proof your section.

Follow all GC Policies

Clients expect a certain quality when they receive Group Conversations because they pay a much higher rate for them. Client complaints on Group Conversations often come from not following SpeakWrite's GC policies. Before working on GCs, make sure you have read the entire Group Conversation section of OLH and understand the policies set forth within it.

Punctuation and Spelling

A lot of the spelling and punctuation rules in a GC are a little different than regular jobs. Ensure you are familiar with these policies and how to apply them appropriately in GCs. For a detailed explanation of GC-specific punctuation policies, please see the Punctuation in Group Conversations article.

Follow Regular Typing Rules

In addition to following all GC policies, regular typing policies are still in effect.

Overdue GCs

Overdue Tickets will not always be sent by the system on GCs, and we do recognize that these jobs take longer. However, turnaround time is still very important. If you do receive an Overdue Ticket on a GC, it is crucial that you reply in detail according to the Overdue Ticket policies. If you do not receive an Overdue Ticket, you should still be very cognizant of how long you are spending on the job and be sure you are continuously making progress on the job.

A helpful rule of thumb is that a GC should never take more than 5 to 6 times the audio length. (Ex. a 10 minute GC should not take more than 50 to 60 minutes to complete).