Attendance

Your Schedule Commitment

SpeakWrite scheduling policies can be summed up simply: always work when you say you will work, and let us know in advance if you cannot.

When you schedule work as a typist, you commit that you will:

Sign in at the beginning of the scheduled hour. (Be sure to set your time zone under Preferences to make sure you show up at the right time.)
Stay signed in to TypeEasy with your status set to At Work and be at your computer ready to accept any jobs assigned to you for your entire scheduled shift.

Absenteeism and Tardiness

If you sign up for a shift, you must show up to work it unless you submit a Schedule Change ticket (see Help Tickets).

Failure to do so constitutes absenteeism and will result in the following:

1^st Instance – warning
2^nd Instance – warning and removal of shifts for the week
3^rd Instance – warning and all scheduled shifts removed
4^th Instance – all shifts removed and dropped to lowest scheduling priority
5^th Instance – 1-month suspension
6^th Instance – termination of contract

Schedule Changes

To ensure that we have adequate shift coverage at all times, you are allowed up to 15 schedule change tickets in a calendar month.

Schedule change tickets in excess of 15 will not be approved and may result in an attendance warning.

Any shifts that are not worked will be subject to our standard Absenteeism and Tardiness policy.

All schedule changes must be completed by following the Requesting Schedule Changes procedures on the Scheduling page.

Excess Schedule Changes

Hoarding shifts and using schedule changes to drop them at the last minute will not be tolerated. Each typist is limited to 15 schedule changes per month. The total number of shifts dropped will also be monitored, as excessive numbers of dropped shifts could result in an attendance warning.

Breaks

During any scheduled shift, you may take a 5-minute break for each hour worked between jobs only.

If you are working for several consecutive hours, you can accumulate your break time, to a maximum of 15 minutes. Breaks are entirely optional.

Do not take a break in the middle of a job. Additionally, you may not submit a job as a partial in order to go on a break.

When you wish to take a break, set your Working Status to On Break for the duration of your break.

When your break is over, click At Work to receive a new job.

Keep in mind, habitual tardiness may result in the same consequences as missing a shift. All instances occur over a rolling 6-month period.

When you should call the Help Desk (800-828-3889)

You should call the Help desk to notify them of absenteeism, tardiness, or schedule change when:

You cannot access a Help Ticket through your Typist Dashboard.
The power or internet connection is out or lost.
Someone else is requesting a schedule change for you.
Technical difficulties have impacted your ability to complete a job and you will need to have your remaining shift removed.

Ending Your Shift

When you are finished working, please submit your final job (either as complete or partial) and then click the Not At Work button and log out of TypeEasy completely (X out at the top of the TypeEasy screen). Our system will continue to communicate with TypeEasy until you completely close the program and will log this time as BREAK minutes.

Any breach in confidentiality that occurs due to not properly closing TypeEasy at the end of a shift can result in further management intervention.

If you accidentally click the At Work button at the end of a shift, but are not able to work on a job that is assigned, you must submit a Help Ticket to re-queue the job. Do not just log out and ignore the job that has been assigned to you.

Monthly Minimum Hours

You must schedule and work at least 15 hours per month in order to remain a SpeakWrite Independent Contractor. Our policy is necessary to ensure that all contractors are working with the system frequently enough to maintain high-quality, prompt work.

Your contract may be deactivated if you work less than 15 scheduled hours for 2 consecutive months.

If you have been inactive longer than 6 months, you may be required to repeat the training/testing process. You will only be allowed to be reactivated one time.

All reactivations are based on our hiring needs at the time of the request and require management approval.

Account reactivation may not be available to any contractor who has been terminated for failure to follow policies or has received unacceptable evaluations or client comments.