Quality Standards with Quality Warnings for Spanish Jobs

These are the quality standards that we will be using when reviewing client complaints or other quality concerns.  These criteria will allow us to determine whether a job meets our standards or does not.  The standards are broken down by the type of job (regular typing job, proofread typing job or group conversation) and types of errors. 

When calculating the error rate in a document, the number of errors is divided by the total number of words in the document. 

• For example, in a 100-word job with 5 misunderstood words, the error rate is 5 / 100 = 5%.  This would not meet our quality standards.  

If a document fails to meet the requirements in either column, the document does not meet our quality standards.  In other words, a document with 0 procedural errors would not meet standards if there were client word list errors.  

Typing Jobs which go through to Spanish Proofreaders

*2-3% error range allows for variables such as audio quality.

Spanish Verbatim Jobs

The 2 to 5% error rate range allows for variable audio quality.  If a job has very clear, easy audio, we would expect the job to have a 2% error rate in procedural errors.  In jobs with more difficult audio, we would allow a little more leeway, up to 5% errors. 

*2-5% error range allows for variables such as audio quality.

Quality Warning Structure

We expect all typists to adhere to the standards above and consistently produce documents that meet or exceed them.  If there is a client complaint or some other quality concern and management determines a job did not meet these quality standards, you will be advised via email and provided the following penalties: