How to and When to Request Requeue

There are two occasions when you may need to request to have a job requeued.  

• End of Shift:  When you are assigned a new job at/near the end of your scheduled shift and can't stay on to complete it.  If you are able to start it and complete at least 10%, you may do so and then submit a partial.  Otherwise, requesting a requeue is the best option. 
  
  
• Emergency/Can't access TypeEasy:  If a situation comes up where you do not have the ability to submit your job, such as a power outage, internet outage, etc. or if you need to leave when a job has just been assigned.  (Note that if something comes up while working on a job but you still have access to TypeEasy, you can request to submit a partial instead of requesting requeue.  Requeuing a job loses any work that has already been done, so it should only be done in limited circumstances.)

Follow the steps below when you need a job requeued:

• Open a Job-Related Help Ticket from your Typist Dashboard. (If needed, this can be done from a mobile device.)
• In the Subject line, type a brief subject for the ticket, such as "Requeue Request". 
• In the body of the ticket, explain why you are requesting to have the job requeued.  
• Submit the ticket, and wait until the HD has approved the request.
• If the Help Desk approved your request, you will receive a pop-up stating your job was requeued, usually within a few minutes.  
• NEVER log out before confirming you no longer have the job in your possession.  Abandoned jobs can lead to penalties. (Exceptions to this can be made during true emergencies.)

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