Getting Help - Spanish Support

What Address to Email

Keep in mind, this email address is not constantly monitored 24/7. On a live job, you must open a Help Ticket to request assistance. Do not send questions on live jobs to the Spanish.Support@SpeakWrite.com or bettina.lefeld@speakwrite.com email addresses, as responses may sometimes take up to 7 days (depending on volume of emails received).

Help Tickets and Spanish Support

Please make sure all correspondence is directed to Spanish.Support@speakwrite.com. Your emails should not be directed to any individual person at SpeakWrite. This is to ensure the timely response to all questions.

If you need immediate support - open a help ticket. The Help Desk is open 17 hours a day, 365 days per year. Please locate the Help Desk hours on the Getting Help - Spanish Support article.

Email Address

When to Contact

Spanish.Support@SpeakWrite.com

bettina.lefeld@speakwrite.com

If you need to update your contact information/email address, etc.
If you are a trainee and have any questions regarding the training process or training job feedback.
If you would like clarification on a proofread job/job rating.
If you have questions about typing policies in general, or a question about something you encountered on a job that you weren't sure how to handle.
If you would like clarification on a job where a client or management has complained.
If you would like clarification on or information about performance reviews.

If you are a PR and
- You need to report a Critical Error that occurred on a job.
- You encounter issues on a job which you feel should be reported, such as client instructions that you feel are incorrect/incomplete, inappropriate comments to proof from other typists, etc.
- You need clarification on proofreading procedures.

When and Who to Contact:

TypeEasy or other technical problems	Open a technical Help Ticket. If the technical problems are keeping you from working, you'll also have to mention that. Call 1-800-828-3889 if the issue keeps you from opening a Help Ticket. Technical problems are not handled by email.
You didn't get paid for a job you typed	Open a Payroll Help Ticket. Payroll matters can also be brought up through email to bettina.lefeld@speakwrite.com. Please note that the OLH asks you to wait for at least 24 hours after submitting the job before opening a Payroll Help Ticket. You will need to know the job number, so please keep notes.
Formatting assistance on a job	Generally, the Help Desk does not handle formatting questions, and typists are asked to refer to the OLH for assistance. Answers to most questions can be found in OLH. If you are really stuck, you can open a Help Ticket with your question and ask the Help Desk if the Spanish Typist Supervisor Bettina Lefeld is available to help. If not, please do your best, and leave an explanatory Comment to Proof. If your job isn't proofread, you may always send the job number with your questions to Spanish.Support@SpeakWrite.com for clarification.
You disagree with or don't understand your PR's comments or ratings on a job, or would like clarification on a SW typing policy	Forward your questions or comments along with the complete job number (if any), to Spanish.Support@SpeakWrite.com or bettina.lefeld@speakwrite.com. Do not attach any job documents to your email, unless you received the documents in an email from us.
You're moving or need to change personal information on your typist account, or have questions regarding other SW policies	Please email Spanish.Support@SpeakWrite.com or bettina.lefeld@speakwrite.com and we will be happy to take care of that for you. You can change your own password directly through your personal page without going through us.
You forgot your typist I.D. or password	Go to the web site at http://typist.youdictate.com and enter your email address where indicated. Your information will be emailed to you.