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Help tickets fall in two different categories:
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If your internet access has gone down or you are away from a computer, the Help Desk can be reached at 1-800-828-3889. This is only to be used in situations where creating a Help Ticket is not feasible. This line is also our client help line, so we try to keep that line available for client support as well. You can open a ticket using your Typist Dashboard (see below): |
Getting Help After Hours
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Monday - Friday | 7:00 AM - 12:00 AM CST |
Saturday - Sunday | 8:00 AM - 11:00 PM CST |
Holiday Hours | 9:00 AM - 6:00 PM CST |
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If you are working a shift when the Help Desk is closed, you will need to use the OLH to solve minor problems. If you come across a situation in which the OLH requires that you submit a Help Ticket, you must still do so.
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Help ticket notifications will continue to repeat in TypeEasy any time you have a ticket that is waiting for a response from you. Tickets waiting for a response are identified with an asterisk in your help ticket list. If the ticket does not require a response (ex. the Help Desk just said "thank you"), you can mark the ticket as "read" to turn off ticket notifications for that ticket. Do this by clicking the asterisk button, or by clicking "Mark as Read" inside the ticket. |
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When help is needed on an assigned job, follow the steps below:
Timeframe for Job-Related Help TicketsAlthough the Help Desk does its best to respond to job-related tickets immediately, there may be times when multiple tickets or client phone calls are being handled and response is delayed.
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For adjustments to your payroll or work schedule information, or if you need assistance with other issues not related to a job you are working on, you can open a ticket without associating it with a job.
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