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TypeEasy V2 no longer has a Personal tab. Instead, you can link to your Typist Dashboard easily from the Settings tab. Your Dashboard will open in your default internet browser, where you can then log in with your email address and password to access your account.

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You CAN access Help Tickets directly from TypeEasy V2 for your convenience while working. Simply visit the Help Tickets tab.

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Definitely. These notifications will be very similar to what you’re used to in the previous version of TypeEasy. You can also view help tickets and a list of past broadcasts from your Typist Dashboard.

Yes! There are two ways to adjust how PDFs display next to your document. First, you can drag the bar between the PDF and the document to adjust how much of the screen each takes up. Then, you can zoom in or out on the PDF by right clicking on it and selecting Zoom In or Zoom Out. You can also use Ctrl with the +/- keys to adjust the zoom.

Let us know! We’re counting on feedback from typists to help us perfect the program. With any new software release, we expect to do some tweaking to make sure it meets your needs. Any and all feedback will be reviewed and considered, and updates will be made regularly during the initial launch period.

For specific questions about the new TypeEasy Version 2: email typist.supervisor@speakwrite.com

For technical questions/installation help: See Troubleshooting FAQs below, then open a Help Ticket from your Typist Dashboard for more assistance.

For general feedback/suggestions: use the Feedback link on your Typist Dashboard.

Some Unhandled Exception errors can occur without impacting your ability to work. Always try clicking Continue on the error message. If you are able to proceed, you do not need to worry about the error message. You may report it in a help ticket or an email to typist.supervisor@speakwrite.com with the details of when the error occurred so we can look into a possible resolution.

Sometimes these errors occur if you are running an older version of Windows that doesn’t have a required element pre-installed like newer versions have. If you get an Unhandled Exception error when downloading and running TypeEasy V2, and clicking Continue doesn’t allow you to proceed, try downloading and installing the utility below:

https://nxtprodstore.blob.core.usgovcloudapi.net/publicbinaries/MicrosoftEdgeWebView2RuntimeInstallerX64.exe

NOTE: This is NOT required on most newer versions of Windows. If your system tells you that you already have this utility, this is not the cause of the error you’re experiencing.

Some users have experienced an issue where the audio bar at the top displays an error symbol instead of the actual audio controls. This error may be caused by a specific setting on your computer. Try right-clicking on the TypeEasy V2 file on your Desktop or wherever you have it saved. Then click Properties.

Under the Compatibility tab, be sure to UNCHECK the box that says “Run this program in compatibility mode”.

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Then click Apply and OK. Try opening TypeEasy V2 again to see if this resolves the issue.

If this box was already unchecked, open a help ticket for further assistance.

At this time, a list of foot pedals that we know to be compatible with TypeEasy V2 can be found here on the SpeakWrite website.

If you currently use a foot pedal that is not compatible, you may be eligible for a partial reimbursement towards the cost of a new one. Follow the steps for requesting foot pedal reimbursement.

We also have a few non-foot pedal options for controlling the audio in this version.

• Hot keys (ctrl + 6 to rewind, ctrl + 7 to pause/play, ctrl + 8 to fast forward).

• Try out our new Auto Pause while Typing feature, where the audio will automatically pause when you are typing and automatically resume when you stop typing. This can be turned on from the Settings menu under Preferences.

Due to internet streaming auto-play rules, the software requires you to manually click play on the audio at least once before allowing the foot pedal to control it. Upon loading a new job, click the play button once, and then you will be able to use your foot pedal for the rest of the job.

Sometimes, the built in autocorrects may conflict with something you want to type. For instance, sometimes words are auto-capitalized when you do not wish them to be. Simply use ctrl+Z to undo the autocorrect and return it to what you originally typed.

Depending on your screen size/resolution settings, the entire view of TypeEasy V2 may not be able to display all at once. If you do not see an audio bar/controls at the top of the screen, look for a scroll bar on the far right and scroll up. This should allow you to see the top of the screen with the audio bar/audio controls. If this doesn’t work, please open a help ticket.

We are looking into an issue that causes a widening blank gap between a PDF and the document (and sometimes, the PR Rating Sheet and the document).

In the meantime, closing TypeEasy and restarting will usually resolve this issue.