SpeakWrite provides our clients with information on the kinds of services we perform and how we perform them. Despite this information, we do have clients who ask us to provide services which are outside of our current offerings. Below you will find a list of situations and requests which are outside of our scope of service.
Do not follow any out-of-scope instructions unless specifically told to do so by Spanish Support.
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Help TicketIf you ever receive a job with a client instruction that you believe does not fit within our scope of service, open a Help Ticket or |
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email spanish. |
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for assistance. |
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If you come across any of the following on a live job, follow the instructions below each item.
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Receiving a Completed DocumentYou may on occasion receive a job which has already been completed. Unless you have been specifically advised by Spanish Support that you should be proofreading jobs, you are not able to do anything with a job like this. You must open a Help Ticket explaining that you received a job that has already been completed and that you are not an authorized proofreader. The Help Desk will give you instructions on what to do next. |
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Help Tickets and Spanish SupportPlease make sure all correspondence is directed to |
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If you need immediate support - open a help ticket. The Help Desk is open 17 hours a day, 365 days per year. Please locate the Help Desk hours on the Getting Help - Spanish Support article. |
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SpeakWrite 2012- |
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2020 |