Here are our turnaround policies for Spanish jobs:
| Note |
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Please note that weekends are included. |
| Warning |
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Please do not accept a job if you can not begin it immediately. It is expected that if you accept a job you will begin it and complete it as soon as possible |
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AUDIO LENGTH | TURNAROUND TIME | TIME TO DETERMINE ENGLISH ON A SPANISH ACCOUNT |
|---|---|---|
0-5 min | 1 day | *Length of Audio |
5-10 min | 2 days | *Length of Audio |
10-15 min | 3 days | *Length of Audio |
15-30 min | 4 days | *Length of Audio |
30-60 min | 5 days | *Length of Audio |
| Warning |
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Management |
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DiscretionAudios that are longer than 60 minutes will have a Turnaround Time that is dictated by Management. |
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Confirmation of Spanish Job Acceptance
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Either open a help ticket or email spanish.support@speakwrite.com |
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to determine the turnaround time and confirm you can complete the job in the |
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Turnaround times listed above provided as guidelines for you. It is very possible a shorter job can take much less than 2 days. Please Do Not accept a job if you can not begin it immediately. It is expected that if you accept a job, you will begin it and complete it as soon as possible.
| Tip |
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Accepting a job but not starting it prevents other typists who are available to complete the work from receiving it and it delays turnaround times. |
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timeframe discussed. |
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| Info |
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Determining English Job submitted on a Spanish AccountWhen you begin a job, you should always listen to the first 5 minutes and then jump around in the audio to ensure that the job is more than 50% in Spanish. We expect that you open a Help Ticket as soon as you realize that the audio is more that 50% in English. If you ever question whether or not a job should be rejected back to the client open a Help Ticket immediately. |
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NOTE: some jobs may be an English to Spanish translation, open a Help Ticket to verify this. |
| Note |
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Help Tickets and Spanish SupportPlease make sure all correspondence |
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are directed |
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to spanish. |
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This is to ensure the timely response to all questions. If you need immediate support - open a help ticket. The Help Desk is open 17 hours a day, 365 days per year. Please locate the Help Desk hours on the Getting Help - Spanish Support article. |
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Downloadable Version of this Article:
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SpeakWrite, LLC 2012- |
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2020 |