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Note

Help Ticket

If you ever receive a job with a client instruction that you believe does not fit within our scope of service, open a Help Ticket or email Spanishemail spanish.Support@SpeakWritesupport@speakwrite.com for for assistance. 

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If you come across any of the following on a live job, follow the instructions below each item.

  • Transcribing English-only conversations on a Spanish account.

    • If you receive a job that is English only, please open a Help Ticket.  You may be asked to reject the job back to the client UNLESS the job is specifically an English to Spanish translation.  For information on rejecting a job, click here: Reject a job.mp4. For more information on English to Spanish translations, click

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  • Labeling more than two speakers. 

    • If a client lists names for more than two speakers in their job instructions, you should still label the job according to our normal speaker labeling policies.  Label the main interviewer and main interviewee by name or speaker number.  Everyone else will be Other Speaker.

  • Providing a due date.

    • If a client provides a "due date" in their job instructions, we do not honor this request.  You will still be held to SpeakWrite's expected turnaround time policies.

  • Requesting templates other than SpeakWrite's standard Spanish template.

    • If a client makes a request for a different template, open a help ticket to see how to proceed. Formatting procedures for Spanish PDF jobs, Spanish Single-Speaker jobs, and English to Spanish jobs click here.

  • Jobs containing any language other than English and Spanish.

    • We do not transcribe jobs containing languages other than English or Spanish.  If a different language is spoken, open a Help Ticket to let us know.  You may be asked to reject the job back to the client. 

  • Transcribing only certain portions of an audio.

    • Example:  The client requests that you only type until the 2-minute mark on a 30-minute job.

    • If a client requests that you only transcribe a small portion of an audio, open a help ticket immediately. This way we can check if the time stamps should be honored or not.

Note

Receiving a Completed Document

You may on occasion receive a job which has already been completed.  Unless you have been specifically advised by Spanish Support that you should be proofreading jobs, you are not able to do anything with a job like this.  You must open a Help Ticket explaining that you received a job that has already been completed and that you are not an authorized proofreader.  The Help Desk will give you instructions on what to do next. 

Note

Help Tickets and Spanish Support

Please make sure all correspondence is directed to bettinaspanish.lefeld@speakwritesupport@speakwrite.com

If you need immediate support - open a help ticket. The Help Desk is open 17 hours a day, 365 days per year. Please locate the Help Desk hours on the Getting Help - Spanish Support article.

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