Speaker labeling is BY FAR the issue that results in the most client complaints in Spanish multi-speaker jobs. It is essential that you understand the speaker labeling policies set forth below and be able to apply them in any Spanish Job you may receive.
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Speaker Labeling Reminders
1. The first two voices in a multi-speaker Spanish job are not necessarily the two voices that should be labeled by name or speaker number. In an interview, it should be the main interviewer and main interviewee that are labeled by name (if given) or by speaker number.
2. A job with more than two speakers can still be an interview. Many times, multiple speakers will be introduced at first, but then an interview begins with a main interviewer and interviewee.
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Note: When you are unsure of how to label a Spanish Job or if you cannot distinguish between multiple voices, please open a Help Ticket |
Information Including Titles on Speaker Labels:
Avoid utilizing long titles in speaker labels unless the client requests them. If a first and last name is given, use this as the speaker label and omit any titles. For example, when a speaker introduces herself as "Senior Claims Examiner Margaret Thatcher", the speaker label should just be Margaret Thatcher. Only include titles in speaker labels if:
The client instructions include the speaker's title (ex. First speaker is Investigator Luke Wilson.)
The speaker only identifies themselves by a short title and a last name (ex. My name is Investigator Dawson.)
Including long titles when not requested results in the client being overcharged, sometimes excessively.
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