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If instructed by Help Desk, please follow the steps for your version of Windows to perform a System Restore:

Windows 7 or Vista:

http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/

Windows 8 or 8.1:

http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

Windows 10:

http://home.bt.com/tech-gadgets/computing/windows-10/how-to-fix-windows-10-problems-with-system-restore-11364008291943

Windows XP:

http://www.howtogeek.com/howto/windows/using-system-restore-in-xp/

You'll need to choose a date in which these issues were not occurring.

If the issue is still occurring after going through these steps:

• Send your TypeEasy Logfiles (see Typist OLH).
• Open a help ticket and we will look into your issue further.
• In the help ticket please provide any steps you have taken to resolve the issue.